Easily found pick up outside Manhattan Times Square hotel. Was a little surprised to see a small minivan, was expecting a tour bus. That said, we were a small group of 10. Our tour guide, Millie was amazing. Not only was she a confident, safe driver, she was so knowledgeable and could effortly switch between English and Spanish at the same time! My husband, who has a degree in Spanish, was most impressed and enjoyed an informal Spanish lesson to brush up on his own vocabulary. We loved being in New Jersey and seeing the town of Hoboken - so much quieter and laid back than the city. The parks and viewpoints were well chosen and the 9/11 monument was particularly poignant.