We booked this tour because it was the best option to see Pisa and Florence by bus and the times aligned nicely with our cruise the Norwegian Epic. This tour was much cheaper than the tour offered by the cruise but it certainly didn’t lack in quality. The booking directions were spot on and out guide was brilliant. The bus was large and spacious with excellent air conditioning. The team were helpful via email when I asked about a 30minutes delay but there were other guests from the same cruise so it worked out for us giving them lots of notice. We had more than enough time in Florence and enough time to walk around and see the leaning tower of Pisa. At the end of the day we were lucky and the bus dropped us all off at the cruise port, we were expecting to end up in town at the cruise shuttle bus location so no complaints there.