My passport control took a little longer, so the company contacted me. I should contact me when I was done, which I did because unfortunately nobody was standing at the exit with my name. After a few phone calls, waiting and running back, the driver was at the exit. The destination had to be changed at short notice, which he first had to clarify while driving. The driver was very friendly, courteous and careful when driving. The Mercedes was extremely clean and there was water because I was not feeling well. He even waited in front of the hotel to make sure that it was the right one and that everything was fine at the check-in

The driver was not waiting when I came from the plane, but he did phone to say that he was on the way, He did not hold a sign with my name, which I had expected. The meeting point in T5 at Heathrow was not well-indicated on the confirmation that I received when I booked. It would have been helpful to say that it was "outside international arrivals near Costa Coffee."

I made a mistake in booking the arrival date as May 25 and arrived a day early. However a guy at Heathrow Terminal 2 from your establishment was so helpful and referred me to a call centre agent. An arrangement was made for a taxi driver and brought me to my hotel in Greenwich in no time at a reasonable price. I really appreciate your service.