fantastic crossing to IoW in the morning had a great day their. however on the return the weather had changed and crossing was cancelled. it was just by chance we discovered this qnd only just made it to the catamaran in teaming rain. no transport to get there. on arrival at Portsmouth Dock we had to get a taxi at our own expense back to Southsea to pick up my car. no help or assistance in Portsmouth. I appreciate most of the passengers are commuters and do it every day. but there are tourists who may struggle without assistance. cold, wet maybe a little frightened in an un-familiar city and no idea how to get back to Southsea

When you the buy the tickets, you will be contacted asking to what time you want to go out and return, I sent these details to them 3 months in advance, They agreed with the times and issued tickets with these times. On arrival they told me the timetable had changed and we would have to catch the next one which was 30 minutes later than planned, the hovercraft had broken down and we were dealyed 2 hours in total, on Return we found that the time table again had changed and that crafts were now hourly instead of every 20 muinutes!, we had missed our booked return time, the next craft to depart was was fully booked we were put on standby, luckily spaces became available and we made it. I would say if you pay for parking, use RingGo app so you can extend your parking if things go wrong. Try to stick to your booking times if you can, the hovercraft is popular and gets booked up quickly.

A fantastic, first time experience on the hovercraft, very quick and smooth. Staff were friendly and very accommodating especially when I needed to leave Isle of Wight earlier than expected. Loved the whole day and the hovercraft crossing was a bonus!!!