Lack of communication to actual pickup point. Call center not knowledgeable of the various ports. Since we were on a ship, only way to communicate was by email. My phone did not have international service. This was told to your contact person by email. Street closure due to boat show made the intended pickup point obsolete. Once driver picked us up, he was very good in attempting to drop us off as close to our hotel as possible. Many road closure due to Queens funeral. Until we were picked up, we were not sure if we had a ride or not, and if we did, where was he going to pick us up. Never received the 24 hour contact before pickup.